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October 4 2018

Getting A Big Picture Vision of Clinical Mobility Solutions

seanpars98 Healthcare clinical, hospitals, mobile, solutions

Implementing a clinical mobility solution is great way to improve clinician efficiency and support better patient care. A mobile clinician is an empowered clinician. They have real-time access to patient data, the ability to collaborate with peers on a moment’s notice and the capability to effectively manage patient alarms.

However, there is a wide range of factors to consider before choosing your devices and starting your rollout. These decisions can have a significant impact on the overall effectiveness of your mobile solution, from both an efficiency and patient safety perspective. Not to mention its initial and ongoing costs.

Finding the right solution requires a strategic approach and a careful evaluation of your facility, workflow and processes to determine the right combination of capabilities and features.

Our white paper explores the complexities of specifying a clinical mobility solution and provides guidance on strategy, best practices and device selection.

For example, before you even consider what types of mobile devices you’ll be using with your mobility solution, there’s a lot of planning to be done. How will the solution integrate with existing systems (e.g., your EHR) and your existing workflows and protocols? What are the mobile communication needs you’re addressing? How will you manage alerts and alarms? How will you roll out the solution to your team?

The mobile devices you select are integral to the success of your mobility solution. There are three possible options available: enterprise devices, consumer devices or a “bring your own device” (BYOD) approach. While the lack of initial capital outlay may make a BYOD approach appealing, it’s important to consider the Total Cost of Ownership (TCO) over the long term.

Before deploying any type of mobility solution, you’ll need to develop and publish a facility-wide policy that identifies appropriate end-user usage models for hospital and personally owned mobile devices. You’ll also need to consider training programs and a support/help system for your users.

Download the white paper today and get a big-picture vision of clinical mobility in practice.

October 3 2018

More Than Half Of In Store Shoppers Interested In Location Based Services

seanpars98 Retail e-commerce, in store, inventory, online shopping, retail, retailers, shoppers, stock, technology

Annual Zebra Technologies Global Shopper Study Finds One Third Of Shoppers Believe They Are Better Connected To Real Time Information Than In Store Associates

LINCOLNSHIRE, Ill. – Sept. 3, 2015 –The eighth annual installment of the Zebra Technologies Corporation (NASDAQ: ZBRA) Global Shopper Study found that shoppers are very interested in Wi-Fi and location based services. In store services such as mobile coupons (51 percent), shopping maps (45 percent) and associate assistance (41 percent) are among them. These findings support Zebra’s One Store, One Experience campaign. The campaign focuses on brand experience. Delivery and fulfillment, loyalty, big data and store mobility to transform the connected customer experience are also important. With higher customer expectations, retailers acknowledge that the role of technology has never been greater. The study identified that more than one third of shoppers (34 percent) believe they are better connected to real-time information than in store associates. Meanwhile, 64 percent of shoppers would be willing to purchase more merchandise if they received better customer service. Over one half (52 percent) value retailers who use technology to make the shopping experience more efficient.

KEY FACTS

More than three-quarters (76 percent) of shoppers feel positive about shopping in stores. Nearly one half think that technology solutions are helping retailers enable and improve their shopping experience.
Fifty-two percent of shoppers “show-roomed” or looked at items in store but purchased them online.
More than three in 10 shoppers would prefer to go to a retail store to pickup items purchased via online or mobile channels.
Retailers can recover 66 percent of out of stock incidents by offering shoppers an immediate discount.
Nearly eight in 10 respondents are willing to share some level of information with retailers. But, retailers rank low on the list of institutions that shoppers trust with personal data as only reported they completely trusted retailers.
Sixty-four percent of shoppers value retailers who give the flexibility to control how personal information is used to tailor experiences.

Survey Background and Methodology

Nearly 2,000 shoppers were surveyed in the United States. Also Canada, Singapore, Australia, England, Italy, Spain, France, Germany, China, Japan and Thailand.
Research Now conducted the survey for Zebra Technologies in the first quarter of 2015.
The survey reveals the experiences and attitudes toward the use of in store technologies to enhance customer satisfaction.

SUPPORTING QUOTE

Nick D’Alessio, Global Retail Solutions Development, Zebra Technologies
“As online and mobile shopping become more prevalent and accepted worldwide, the importance of the customer experience remains high, as noted by the majority of respondents who would buy more merchandise from retailers they believe provide better customer service. Mobile technology helps provide real time visibility of product availability, flexible delivery and payment options, freeing retailers to focus on the shopper experience and delivering personalized service to customers.”

October 2 2018

Inside the Minds of Today’s Shoppers

seanpars98 Retail bar code, barcodes, mpos, pos, retail, sales, shopping, tpos

Every retailer wants to get inside the heads of shoppers. How are consumers making buying decisions? Are they showrooming items in-store and buying online? Are in-store associates giving them the help they need—or do shoppers know as much or more than sales associates? Newly released data from our 8^th annual Global Shopper Study lifts the veil on the minds of today’s connected shoppers, revealing what they want when they shop, whether it’s online or in stores.

New Practices

Consumers today are conjoined with their mobile devices before, during, and after the shopping experience. It’s natural that they reported Wi-Fi and in-store, location-based mobile coupons as top priorities. Shoppers use Wi-Fi in store to check competitor websites for lower prices and read product reviews. Those surveyed also named shopping maps and associate assistance as other areas of interest in the survey.

Expectations

Consumer expectations are higher than ever and the role of technology has never been greater. Consumers feel so empowered by information from their mobile devices. Thirty-four percent of them report feeling more connected to real-time information than to in-store associates. Yet, consumers still value the personalized touch from those employees. More than 64 percent of shoppers said they would be willing to purchase more merchandise if they received better customer service. In essence, shoppers today want it all—personalized attention from store personnel and real-time information that is tailored to their shopping experience.

Expectations should be high because today’s technology is designed for a more personalized, high-touch shopping experience. Mobile and retail technology empowers shoppers to make informed decisions like never before and frees up associates to deliver the highest level of service. In-store associates can use technology to access product inventory information, delivery options, or check out customers via mobile payment kiosks. These advancements are driving more than 75 percent of shoppers to say they feel good about shopping in stores, with three in ten reporting they would prefer to go into a retail store to pick up an item purchased online rather than having it delivered to their home.

Evolution

Brick-and-mortar shopping is evolving to meet changing demands of consumers. Imagine entering a store and being greeted by name with a special offer on the item you came to purchase. Consumers are coming to expect this kind of personalization when they share their information with retailers. Nearly eight in ten shoppers said they are willing to hand over personal data to retailers. They value those who use the data to offer them targeted deals and better prices.

One thing about shopping that will likely never change is that consumers still love getting a deal. They want to feel smart and informed about their purchasing decision. More than half of the surveyed shoppers reported showrooming items in stores before buying online. And that’s not limited to just American shoppers. Our survey extended to Singapore, China, Australia, Thailand, and beyond.

No matter the locale, it’s almost certain that shoppers today will share the good, the bad, and the ugly about their shopping experience. While more than half of shoppers surveyed think technology enables retailers to improve the shopping experience, you can be sure you’ll hear about it if they don’t.

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